Terms & Conditions

Tickets purchased on the Website or via Ticket Berry’s retail outlets are non-refundable except for in the limited circumstances described below in the Refunds Policy. Tickets cannot be exchanged except in the limited circumstances described below in the Refunds Policy.

• The Ticket is generally prohibited from being transferred or resold to any third party, except to the Customer’s immediate family member and/or friends, or if Ticket Berry authorizes the resale as per the terms and conditions herein set forth.
• Customers are advised not to purchase Ticket Berry-branded Tickets resold through third party platforms, as it is possible the Ticket may not be valid for entry or will be cancelled by Ticket Berry should Ticket Berry become aware that the Ticket has been resold. In some countries the re-sale of tickets is banned by law.
• Ticket Berry may require the Customer to provide proof that they are the original purchaser of the Ticket at the point of entry to the Event in the form of acceptable original photo ID such as a passport, driver’s license, national ID card and/or by presenting the original credit/debit card used to purchase the tickets.
• In the event that more than one ticket is purchased by the Customer for the same event, then all members of the Customer’s party attending the event should enter the Event at the same time with the Customer.
• It is the responsibility of Customers to protect their tickets from loss or theft. Ticket Berry is not responsible for replacement of lost or stolen Tickets, and does not issue refunds for lost or stolen Tickets. This applies to electronically issued Tickets as well as printed Tickets.
• In the event a Customer’s electronic Ticket is copied/stolen (e.g. via hacked email, or through delivery to a shared email address) and the Ticket is used and scanned before the Customer enters the Event, the Customer will be refused entry as the Ticket will have been cancelled at the time of first use. No refund will be offered to the Customer in this case.
• Customers are strongly advised to protect their electronic Tickets with the same caution and care they would protect a physical printed Ticket from theft.
• In most cases payment in full for the Ticket is made at the time of purchase, and the Ticket is dispatched to the Customer via email shortly after purchase has completed. In the event that payment is made fraudulently using a lost/stolen credit/debit card or the credit/debit card is used without the permission of the card owner, Ticket Berry reserves the right to cancel such Tickets purchased without refund to the fraudulent purchaser.

All purchased Tickets may be resold by the Customer to any third party, provided, however that the latter comply with the following conditions:

1. The Customer has an existing and valid account on the application.
2. The Customer shall seek prior approval from the Company to resale the Ticket via the Account.
3. The Customer shall resale the purchased Ticket via the Customer’s Account in mobile application.
4. The Customer cannot resell the Ticket for more than the value of the same. However, if the Customer wishes to mark up the ticket price – it’s subject to the approval of the Company.
5. The Customer acknowledges that the appropriate administrative fee from the sale proceeds shall be taken by the Company, in addition to the appropriate tax liability and indicated in the customers account in the application.
6. All sales proceed, less other charges and deductions, shall be credited to the Customer’s bank account duly provided by the latter, subject to the policy regarding the withdrawal of the sale proceed.

It is the Customer’s responsibility to check whether there are any restrictions placed on entry to the Event, such as age restrictions or dress code restrictions, before purchasing a Ticket from the Website. Ticket Berry will not be held liable and will not refund the Ticket purchase if entry to the Event is declined by the Promoter for any reason including, but not limited to, failure to meet the dress code, failure to meet age restrictions, dangerous, disruptive, unruly or unlawful behavior resulting in the Promoter or venue management declining entry.

All Tickets are issued subject to the Rules and Regulations of the venue and the Event. It is the responsibility of the Customer to abide by such Rules and Regulations and to familiarize themselves with the Rules and Regulations before purchasing a Ticket.

In all cases The Promoter and the venue management reserves the right of entry and reserves the right to conduct security searches at any time to ensure safety and security at the Event. If a Customer is ejected from an Event by the Promoter, its agents, or by the venue management or security then the Customer shall not be entitled a refund under any circumstances.

Many venues operate a strict “no re-entry” policy, meaning that if the Customer leaves the venue during the Event they will not be permitted back into the venue using their original Ticket. It is the responsibility of the Customer to familiarize themselves with the re-entry policy of the Event prior to entering. No refunds will be issued to Customers who leave a venue during an Event and are refused re-admission because of the no re-entry policy.

The venue management or the Promoter may restrict what items are brought into the Event, including but not limited to food, beverages, cameras, video and audio recording equipment, seating, selfie sticks, and items considered unlawful, hazardous, dangerous or potential weapons. Ticket Berry will not be held liable and will not refund the Ticket purchase if entry to the Event is declined or a Customer is ejected by the Promoter or venue management for bringing, or attempting to bring, a restricted item into the venue.

It is the Customer’s responsibility to attend the event at the correct time on the correct date. It is the Customer’s responsibility to check that the Event is due to take place on the original published date and at the original published time. Ticket Berry accepts no responsibility or liability for any loss, whether actual or implied, due to the Customer failing to check the date and time of the Event prior to travelling to the Event.

It is the responsibility of the Customer to attend the Event on time. Some venues and Promoters will refuse entry to latecomers. No refunds will be issued to latecomers. Many Events will have a “last admission” time, meaning the latest time a Customer can enter the Event. The last admission time is generally earlier than the end time of the Event.

Most venues prohibit the unauthorized use of photographic and recording equipment. Please check with the Promoter and venue before arriving at the Event.

By purchasing a Ticket through Ticket Berry you hereby agree to being photographed, filmed or recorded by the Promoter, the venue management or any third party operating on the behalf of the Promoter or venue management at the Event or at the immediate surroundings of the entrance to the venue. Furthermore, by purchasing a Ticket through Ticket Berry you hereby waive all rights in any photographs, video or audio recordings of you at the Event or the immediate surroundings of the entrance to the venue (the “Recorded Material”) made by the Promoter, the venue management or any third party operating on the behalf of the Promoter or venue management. You hereby agree that the Promoter, the venue management or any third party operating on the behalf of the Promoter or venue management may use such Recorded Material in any way they deem fit, without restriction, approval from, or recompense to, you.

Ticket Berry issues purchased Tickets electronically as PDF files via email. It is the Customer’s responsibility to:

• Provide Ticket Berry with a working, correct email address for Ticket delivery, and
• Check their Inbox for the email containing the PDF of the Ticket.

This PDF can be printed by the Customer and used as an entry Ticket. In some countries it is possible to request delivery of the Ticket as a URL link delivered via SMS to the Customer’s smartphone for a small additional fee.

For a limited number of Events, the electronic PDF Ticket issued by Ticket Berry via email needs to be exchanged for a printed ticket issued by the Promoter. Collection booths for exchanging Tickets in such circumstances are usually situated close to the Event entrance. In such cases the Promoter or Ticket Berry will request the Customer to provide:

• A printed copy of the Ticket Berry electronic Ticket or the Ticket number (mandatory in all cases)
• One of the following forms of identification (original not a copy required):
  • Valid photo identification document issued by a government organisation such as a driving license
  • Valid National Identity Card
  • Valid Passport

Electronic Tickets purchased can be printed at any time from the “My Calendar” section of the Website provided the Customer has logged into their account.

Ticket Berry sells Tickets on behalf of Promoters who are responsible for the Event organization and management. Once purchased Tickets cannot be refunded, exchanged or transferred other than in the circumstances detailed specifically below.

Customers are eligible to apply for a refund in writing to Ticket Berry in the case of cancelled or postponed Events, within 24h of the date of the announcement that the Event is postponed or cancelled, in the following circumstances only:

1. If the Event is cancelled for any reason;
2. If the main Artist cancels;
3. If the main Artist fails to perform or is incapable of performing;
4. If the main Artist performs for significantly less time than the advertised expected duration of their performance;
5. If the main Artist moves the performance to a different date;
6. If the start or end time of the Event is moved significantly, this being a move in time of at least four hours or more from that originally published;
7. If the Event is postponed for any reason;
8. If the venue of the event is changed to a location significantly different to the original venue location.

If Ticket Berry, at its sole discretion, accepts the request for a refund, then the refund will be issued via the same method that the original payment was made. Refunds may be subject to an administrative fee of up to 5% of the ticket value. Service fees and processing fees are non-refundable, except where the Refund Guarantee applies or where a refund is required due to event cancellation or where the relevant service has not been provided.

To request a refund based on the circumstances detailed above please contact Ticket Berry through our support channels. Please make sure to give us your transaction number, ticket numbers, email address, full name and telephone number to help us serve you.

Ticket Berry will not be held responsible for or liable for any issues, damages or physical injuries arising from the Event for which the customer bought Tickets.

We take our customer’s privacy seriously and we will only collect, record, hold, store, disclose, transfer and use your personal information as outlined below. Data protection is a matter of trust and your privacy is important to us.

Collection of Personal Information

When you create a Ticket Berry account, or otherwise provide us with your personal information through the Website, the personal information we collect may include your:

• Name
• Address
• Email Address
• Contact Number
• Mobile Number
• Date of Birth
• Gender

Use and Disclosure of Personal Information

The personal information we collect from you will be used, or shared with third parties for some or all of the following purposes:

• To facilitate your use of the Services and/or access to the Website;
• To process orders you submit through the Website, whether the products are sold by Ticket Berry or a third party seller;
• To deliver the products you have purchased through the Website;
• To update you on the delivery of the products and for customer support purposes;
• To compare information, and verify with third parties in order to ensure that the information is accurate;
• To administer your account, verify financial transactions, audit data downloading, improve the Website, and carry out research on user demographics and behaviour;
• To send you marketing and/or promotional materials. You can unsubscribe at any time;
• In exceptional circumstances, to disclose information when required for law enforcement, legal and regulatory purposes.

Withdrawal of Consent

You may request deletion of your personal information at any time by contacting us through our support channelstion of your data.

Security of Your Personal Information

Ticket Berry ensures that all information collected will be safely and securely stored by:

• Restricting access to personal information
• Maintaining technology products to prevent unauthorised computer access
• Securely destroying your personal information when it is no longer needed for any legal or business purpose

Ticket Berry uses 128-bit SSL (secure sockets layer) encryption technology when processing your financial details.

WhatsApp Promotional Messages

You may opt-in to receive personalised and tailored alerts on events and attractions via WhatsApp by clicking on the opt-in feature on the Ticket Berry website, mobile app, and email communications. You may opt out at any time via your profile settings or by contacting Customer Support.

Minors

Ticket Berry does not sell products for purchase by children. If you are under 18 years old, you may use our website only with the involvement of a parent or guardian.